10 Thoughtful Questions to Ask When Touring a Care Home

Choosing a care home for a loved one is a significant decision, and visiting potential homes is an important step in the process. Knowing the right questions to ask when touring a care home can help families feel confident, informed, and reassured that they are making the best choice.

Here are ten thoughtful questions to guide your search and support a well-rounded decision.

What Is the Staff-to-Resident Ratio?

Understanding how many staff members are available at any one time provides insight into the level of attention and support residents receive. A strong ratio ensures residents feel cared for, supported, and safe throughout the day and night.

What Qualifications and Training Do Staff Have?What Qualifications and Training Do Staff Have?

Well-trained staff are central to high-quality care. Ask about ongoing training, specialist experience, and how carers are supported to deliver compassionate, person-centred care.

Personalised Care Plans for Individual Needs

Every resident is unique. A good care home will create personalised care plans based on individual needs, preferences, and routines, reviewing them regularly as needs change.

What Activities and Social Programmes Are Offered?

Engaging activities support emotional wellbeing and help residents feel connected. Ask how activities are planned and whether residents are encouraged to take part at their own pace.

How Is Medical Care Managed On-Site?

Understanding how medications, GP visits, and healthcare appointments are managed helps reassure families that health needs are handled professionally and efficiently.

What Are the Meal Options?

Nutrition plays a vital role in wellbeing. Ask about menu choices, flexibility, and how dietary needs or preferences are accommodated.

How Is Residents’ Safety Ensured?

Safety measures such as secure access, emergency call systems, and trained staff all contribute to peace of mind. This is a key topic when considering questions to ask when touring a care home.

Are There Outdoor Spaces?

Access to gardens or outdoor areas can greatly enhance quality of life, offering fresh air, calm surroundings, and opportunities for gentle activity.

How Are Families Kept Informed?

Regular communication helps families stay connected and reassured. Ask how updates are shared and how involved families can be.

What’s Included in the Cost?

Clear, transparent pricing avoids surprises later. Ask what’s included and whether there are any additional fees.

A Thoughtful Closing Thought

Asking the right questions helps families look beyond first impressions and truly understand how a home supports its residents. At Olive Tree Care, we welcome open conversations and believe that asking thoughtful, informed questions leads to confident decisions and lasting peace of mind.